How We Work

Every individual working for the Trust has the opportunity to make a direct, measurable contribution to the achievement and advancement of our strategic aims. We approach our work with passion, creativity and diligence. Join our team and work in an environment rich in heritage and culture, with people who really care about what they do.

As an organisation we are ambitious and collaborative. We work with community organisations, businesses and local government partners in Portsmouth and Gosport to support economic, community and cultural development in these areas. At a national level we are an active member of the Heritage Alliance, contributing to consultations on issues that impact the heritage sector. We are also a member of the National Historic Ships Shipshape Network and recently were part of the UK Shipbuilding Skills Task Force that made recommendations to Government on skill requirements in the UK shipbuilding industry.

As an employer we are committed to:

  • Paying our employees competitive salaries – we are a Real Living wage employer
  • Investing in the development of our people
  • Supporting flexible working
  • Providing benefits that support good health and financial security in the present and the future
  • Making it fun!

Available Roles

Head of Visitor Operations
Salary £45,000 – £50,000 (depending on experience)
Full-time, permanent position
Location – Site-based (Portsmouth)

As Head of Visitor Operations, you will manage the visitor operations interests of PHQ mainly within Portsmouth Historic Dockyard, with an initial focus on Boathouse 4, but also at Priddy’s Hard in Gosport; ensuring a high-quality visitor experience.

No day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our visitor environment and experience is always your number one focus.

You will need a proven track record in leading visitor operations where your commercial and financial acumen have had a demonstrable impact.

You will have well-practiced service provider and vendor management skills, with previous experience managing a team and delivering programmes of work collaboratively with other internal and external stakeholders.

As an organisation we are committed to the principles of equity, diversity and inclusion, and to implementing these through our work. We expect our colleagues to have a professional commitment to this too.

What we offer:

  • The opportunity to work with a dedicated team of people, who have a shared passion for preserving and revitalizing our maritime heritage
  • Competitive salary and holiday entitlement
  • Group pension scheme
  • Life insurance and income protection cover
  • Health screening
  • Employee assistance programme
  • On site parking
  • Site discounts

Apply by emailing your CV to recruitment@portsmouthhq.org

Closing date: 1 November 2024.

If you are shortlisted for interview, we will contact you within a week of the closing date. Interviews will be held in early-mid November 2024.

Job Description Person Specification

Information for applicants

Don’t meet every single requirement? Studies show that women and people of colour are less likely to apply for jobs unless they meet every single criterion. We are committed to building a diverse, inclusive and equitable workplace. So, if you like the look of this role but your past experience does not align perfectly with everything in the job description, we would still like to hear from you. You may be just the right person for this or other roles.

Our working environment is one where diversity is valued and equality of opportunity is promoted.

We are committed to protecting the privacy and security of job applicant’s personal information. Our applicant privacy notice describes how we collect and use personal information during the recruitment process in accordance with the General Data Protection Regulation (GDPR).

Applicant Privacy Notice
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